Job Description - Head of Freight Forwarding

Reporting To: Chief Operating Officer (COO)

Direct Reports:
National Sales Manager - Freight Forwarding

Ocean Export & Import Teams

Air Freight Team

Customer Service & Documentation Teams

Pricing & Procurement Team

Customs Brokerage (CHA) Coordination Team

Branch Freight Forwarding Managers

Position Summary

We are seeking an experienced Head - Freight Forwarding to lead and grow our PAN India Freight Forwarding business. The role is responsible for driving business growth, P&L; performance, sales, operations, customer experience, and compliance across Ocean Freight, Air Freight, Customs Brokerage, Project Logistics, and International Supply Chain Solutions.

Working closely with the COO, the incumbent will develop business strategies, strengthen strategic partnerships with shipping lines and overseas agents, and position the company as a preferred international logistics partner.

Key Responsibilities

Business Growth & Strategy

Develop and execute business growth strategies for the Freight Forwarding division.





Expand business across PAN India through new customers, trade lanes, and strategic partnerships.

Drive revenue, profitability, and market share growth.

Lead major RFQs/RFPs and commercial negotiations.

P&L; Management

Own the complete P&L; for the Freight Forwarding business.

Monitor revenue, gross profit, EBITDA, and operating costs.

Improve margins through effective pricing and procurement strategies.

Sales & Customer Development

Lead the national Freight Forwarding sales team.

Develop key accounts and acquire current business across domestic and international markets.

Strengthen relationships with exporters, importers, OEMs, and multinational customers.

Operations & Service Excellence

Oversee Ocean, Air, Import, Export, Customs Clearance, and Project Cargo operations.

Ensure operational efficiency, SLA compliance, and high customer satisfaction.

Drive process improvements and resolve critical

📌 Freight Forwarding Head (Satellite)
🏢 MAS Finance
📍 Satellite