Key Responsibilities:
- Handle customer inquiries related to biometric devices, attendance systems, and software.
- Troubleshoot issues such as device connectivity, registration errors, and software integration.
- Maintain detailed records of customer interactions, complaints, and resolutions.
- Coordinate with the technical support and field service teams for complex issues.
- Educate customers on product usage, features, and maintenance.
- Ensure timely follow-up on open cases until successful resolution.
- Gather customer feedback and share insights to improve service quality.

Required Skills & Qualifications:
- Bachelor’s degree or diploma in any discipline (IT or Electronics preferred).
- Excellent communication and customer-handling skills.
- Basic understanding of biometric technologies (fingerprint, face recognition, RFID).
- Solid troubleshooting and problem-solving abilities.
- Proficiency with MS Office and CRM software.
- Ability to multitask and work under pressure.

Pay: ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (Sola)
🏢 Mantra Softech (India
📍 Sola