Job Summary

The Telephone Technician is responsible for the installation, maintenance, and reliable operation of all telephone and communication systems at Couples Negril and Couples Swept Away. This role supports uninterrupted guest communication, productive internal operations, and the delivery of the high service standards associated with the Couples Resorts brand. The position requires flexibility to work across both properties as operational needs dictate.

Key Responsibilities

Telephone & Communication Systems
- Install, configure, maintain, and troubleshoot telephone systems, including PBX/VoIP, guest room telephones, office extensions, cabling, and related equipment across both properties.
- Ensure consistent and reliable telephone service in all guest rooms, offices, and operational areas.
- Perform routine inspections and preventive maintenance to minimize downtime and service disruptions.

Guest & Operations Support
- Respond promptly to telephone-related service requests impacting guest experience at either resort.
- Support Front Office, Guest Services, Reservations,



and other departments with communication and system needs.

Troubleshooting & Repairs
- Diagnose and resolve system faults, outages, and connectivity issues efficiently.
- Escalate complex issues to and coordinate solutions with the System Administrator.
- Liaise with external service providers and vendors for advanced repairs or upgrades.
- Provide on-call or after-hours technical support when required.

Documentation & Compliance
- Maintain accurate records of system configurations, repairs, warranties, and service contracts for both properties.
- Submit regular status updates and reports to the System Administrator.
- Ensure compliance with Couples Resorts policies, data privacy standards, and health & safety regulations.
- Adhere to system security protocols and confidentiality requirements.

Required Qualifications & Experience
- Technical certification or training in Telecommunicatio

📌 Telephone Technician (Jam)
🏢 Couples Resorts Jamaica
📍 Jam