Qualification
- B.Sc. / M.Sc. / BMS / BBA / B.Com / Diploma (Mechanical/Management or equivalent)
- 1-2 years of experience in operations, dispatch, coordination, customer service, or sales support
- Freshers with excellent communication and coordination skills may also be considered
Experience
1-2 Years
Key ResponsibilitiesOrder Management
- Process customer orders from receipt to dispatch.
- Verify order details, pricing, and delivery schedules.
- Coordinate with customers for order confirmations and updates.
- Maintain accurate order records in ERP/Excel.
Production & Dispatch Coordination
- Coordinate with Production, PPC, Purchase, Stores, and Dispatch teams for timely order execution.
- Monitor production status and ensure on-time dispatch.
- Prepare dispatch-related documents and shipment details.
- Resolve order-related issues to avoid delays.
Customer Coordination
- Act as the primary point of contact for customer order inquiries.
- Provide regular updates regarding order status and delivery timelines.
- Handle customer complaints and coordinate for quick resolution.
- Maintain solid customer relationships through effective communication.
Logistics Coordination
- Coordinate with transporters for vehicle planning and dispatch schedules.
- Track shipments and ensure timely delivery.
- Monitor dispatch documentation and proof of delivery.
Payment & Documentation
- Follow up with customers for pending payments.
- Coordinate with Accounts regarding invoices and payment status.
- Maintain order, dispatch, and payment records.
- Prepare daily and weekly operational reports.
General Operations
- Ensure smooth coordination between Sales, Production, Purchase, Stores, and Accounts.
- Support continuous improvement in operational processes.
- Maintain data accuracy and timely MIS reporting.
Required Skills:
- Good communication and interpersonal skills.
- Strong coordination and follow-up abilities.
- Basic knowledge of ERP systems and MS Excel.
- Good organ