A. Hardware Management
Installation, configuration and maintenance of computers, laptops and other IT hardware.
Troubleshooting hardware-related problems such as system failure, printer issues, network connectivity and peripheral device issues.
Regular preventive maintenance of all IT hardware.
Maintain records of company IT assets, including computers, laptops, printers and other equipment.
Coordinate with external vendors for repair and maintenance whenever required.
B. CCTV Camera Management
Monitor the proper functioning of CCTV cameras and recording systems.
Ensure that all CCTV cameras across the factory, office and retail stores are operational.
Troubleshoot CCTV camera, DVR/NVR and recording-related issues.
Coordinate with CCTV service providers for installation, maintenance and repairs.
Maintain CCTV maintenance and service records.
C. Store IT Support
Provide technical and hardware support to all company stores/outlets.
Attend and resolve hardware-related issues reported by store employees on a priority basis.
Coordinate with store managers regarding IT and hardware problems.
Provide remote support whenever possible and visit stores when physical intervention is required.
Ensure minimum downtime of critical IT equipment at stores.
D. Network and Peripheral Support
Provide basic support for internet, Wi-Fi, routers, switches and network connectivity.
Ensure smooth functioning of printers, barcode scanners, biometric machines and other IT devices.
Escalate major network or software issues to the concerned IT Manager or external service provider.
E. IT Asset and Documentation
Maintain updated records of IT assets and their allocation.
Keep records of hardware repairs, replacements and maintenance.
Prepare reports regarding IT issues and resolutions.
Monitor the requirement for replacement or upgradation of old or damaged hardware.
F. Coordination and Support
Coordinate with all dep