As a CRM Executive at HamBOLDS Pvt Ltd, you will play a crucial role in customer engagement. You will proactively reach out to potential customers, address their queries, and guide them through the purchasing process, ensuring a seamless and satisfying experience. Your ability to build relationships and provide exceptional service will contribute directly to the company’s growth.

Key Responsibilities:
Reach out to customers who abandoned their carts via call, email, or chat to understand their concerns and assist with completing their purchase.
Explain product features, advantages, pricing, and offers clearly to help customers make confident decisions.
Resolve customer queries with patience and professionalism to improve their buying experience.
Follow up with warm leads to drive higher conversion and recover lost sales.
Maintain accurate records of all interactions, follow-ups, and conversions in the CRM.




Work with the marketing teams to strengthen abandoned cart recovery strategies and improve overall conversion rates

Key Requirements:
Strong communication and interpersonal skills.
Ability to handle customer queries effectively and persuasively.
Familiarity with CRM software and e-commerce platforms is a plus

Location: Goregaon West | 6 days Working

Job Types: Full time, Permanent, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:
Adaptable schedule

Ability to commute/relocate:
Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
What is your current CTC?
What is your salary expectation?

Experience:
Customer service: 1 year (Required)

Location:
Goregaon, Mumbai, Maharashtra (Required)

Work Location: In person

📌 Customer Care Executive Goregaon
🏢 HamBolds Private
📍 Goregaon