Branch Operations Head – Redhills Branch

Company: Madhu Engineering Sales & Services

Location: Redhills, Chennai

Department: Branch Operations

Experience: 5–8 Years

Job Summary

We are looking for an experienced Branch Operations Head to manage the overall day-to-day operations of the Redhills branch, including Sales, Service, Spare Parts, Customer Coordination, Team Management and branch performance.

Key Responsibilities
Manage and monitor the overall branch operations and daily activities.
Lead and coordinate the Sales, Service and Spare Parts teams.
Monitor branch sales targets, service activities and revenue performance.
Plan and follow up on customer enquiries, orders and pending requirements.
Monitor service calls, AMC activities and customer complaints.
Ensure timely quotation, order processing, billing and payment follow-up.
Monitor spare parts stock, inventory movement and requirements.
Coordinate with Head Office and management for branch-related activities.
Monitor employee attendance, discipline,



productivity and performance.
Conduct regular branch meetings and review team performance.
Develop and maintain valuable relationships with key customers.
Identify current business opportunities and support the sales team in achieving targets.
Ensure proper maintenance of branch records, reports and documents.
Ensure compliance with company policies, safety requirements and operational procedures.
Submit daily/weekly/monthly branch performance reports to management.

Required Skills
Strong leadership and team management skills.
Good knowledge of Sales, Service and Spare Parts operations.
Excellent customer handling and communication skills.
Solid planning, coordination and follow-up skills.
Good knowledge of MS Excel and MIS reporting.
Ability to handle branch operations independently.

*- Experience in DG Sets, industrial equipment, automobi

📌 Branch Operations Head Red Hills
🏢 Madhu Engineering Sales & Service
📍 Red Hills