Deputy General Manager - Third party Quality Audit Business

Location: Noida
Function: Operations
Reporting to: Business Head
Experience: 1015 years in Contact Center Quality, Quality Audits, Customer Experience, BPO Operations or related services

CTC : 12- 14 LPA {including 20% Performance linked Incentive}

Role Purpose

The position will be responsible for end-to-end management of the Quality Audit business at the site, with ownership of operational delivery, client satisfaction, people, productivity, commercials and business growth.The role requires a robust business leader who can manage large-scale audit operations while building trusted relationships with clients, improving operational efficiency, identifying prospects for expansion and ensuring the site consistently delivers against agreed business outcomes.

Key Responsibilities
Business & Financial Ownership
Own the overall performance and profitability of the site.
Manage revenue, manpower cost, productivity and operating margins against agreed targets.




Drive capacity utilisation and improve operational efficiency.
Identify opportunities to increase revenue from existing clients through additional processes, geographies, services or volumes.
Work with the leadership team on annual operating plans, budgets and growth targets.
Client Management
Act as the senior point of contact for key clients and build solid, long-term relationships.
Understand the client's business objectives and ensure audit programs are aligned to those objectives.
Conduct regular governance reviews with clients and proactively address operational concerns.
Own escalations and ensure timely resolution of service issues.
Identify opportunities where the business can create additional value for clients beyond the existing audit mandate.
Operations & Delivery
Own end-to-end delivery of all Quality Audit programs managed from the site.
Ensure achievement of agreed SLA, TAT, productivity and accurac

📌 Deputy General Manager Noida
🏢 Wyzmindz Solutions
📍 Noida