Company Description
- The role

We are seeking a Technical Sales Support Manager - Spirits to join our team as a technical expert and business enabler. You will be the go-to technical authority for our sales teams and customers, combining deep spirits production expertise with exceptional communication and relationship-building skills.

Expected location: India, Japan, Greater China, or Taiwan, etc.

Key Responsibilities are:
- Customer Support: Deliver technical presentations, troubleshoot production challenges, support pilot trials, and provide product training to beverage producers.
- Expert Leadership: Represent Fermentis at industry conferences, trade shows, and technical forums. Contribute to industry publications and participate in knowledge-sharing initiatives.
- Industry Networking: Build and maintain relationships with Key Opinion Leaders (KOLs), industry associations, and recognized institutions within the spirits sector.
- Project Coordination: Manage technical projects and trials between Fermentis and customers/partners,



working closely with R&D; and the Fermentis Academy.
- Quality & Troubleshooting: Support investigation of customer complaints and quality issues; assist with process optimization and technical problem-solving.
- Knowledge Management: Maintain and disseminate technical resources, FAQs, and best practices to the sales team.

Qualifications:
- Essential Requirements:
- 5+ years of skilled experience in spirits production (whisky, rum, gin, vodka, brandy, or neutral spirits)
- Strong understanding of distillation processes with hands-on experience in spirits production preferred
- Excellent communication skills: Ability to deliver technical presentations, train sales teams, and engage with customers at all levels
- Problem-solving mindset: Experience in troubleshooting production challenges, supporting quality investigations, and managing pilot trials
- Self-motivated and independent: Comfortable managing projects autonomously and thri

📌 Technical Sales Support Manager (Mumbai)
🏢 Fermentis
📍 Mumbai