The IT Administrator is responsible for providing day-to-day technical support to users, maintaining IT infrastructure, assisting with hardware and software management, ensuring smooth operation of network-connected devices, and supporting business operations across corporate offices, factories, and warehouses.

Key Responsibilities:
User Support
- Provide first-level technical support for desktops, laptops, printers, scanners, and other IT equipment.
- Resolve hardware and software issues within defined turnaround times.
- Assist employees with IT-related queries and troubleshooting.

Hardware & Asset Management
- Install, maintain, and repair desktops, laptops, printers, biometric devices, and scanners.
- Maintain an accurate inventory of IT assets.
- Coordinate preventive maintenance of IT equipment.
- Track warranty and AMC details for IT assets.

Software Support
- Ensure antivirus software and operating system updates are applied regularly.
- Assist in maintaining software license compliance.

Network & Infrastructure Support
- Support LAN, Wi-Fi, internet connectivity,



switches, and network printers.
- Assist in monitoring local servers, shared drives, and backup processes.
- Escalate complex network or server issues to the IT Manager.

Biometric & Attendance System Support
- Register recent employees in biometric attendance systems.
- Troubleshoot attendance devices and synchronization issues.
- Coordinate with HR to resolve attendance-related technical concerns.

Factory & Warehouse IT Support
- Provide technical support for ERP terminals, barcode scanners, label printers, CCTV systems, and other operational IT equipment.
- Ensure mínimal disruption to manufacturing and warehouse operations.

Information Security
- Follow company IT security policies and password guidelines.
- Support data backup activities.
- Ensure antivirus protection is active on all assigned systems.
- Report security incidents immediately.

Vendor Coordination
- Coordinate with external

📌 IT Administrator (Rohini)
🏢 pansari industries
📍 Rohini