Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive to manage customer queries, resolve issues, and deliver excellent service across voice, email, or chat support channels. The ideal candidate will have solid communication skills, a problem-solving mindset, and the ability to handle customer interactions efficiently in a fast-paced BPO/KPO setting.

Key Responsibilities:
Handle inbound and/or outbound calls, emails, or chat interactions with customers
Address customer inquiries, complaints, or service requests in a timely and qualified manner
Provide accurate information regarding products, services, billing, orders, or technical issues
Escalate unresolved issues to the appropriate departments as needed
Maintain records of customer interactions and transactions using CRM tools
Follow communication scripts, processes, and quality standards set by the organization
Meet performance metrics including call quality, resolution rate, TAT, and customer satisfaction
Stay updated with product knowledge, service updates,



and company policies
Work in rotational shifts/weekends as required (based on process)

Required Skills & Qualifications:
Graduate in any discipline
1–3 years of experience in BPO/KPO customer support
Excellent verbal and written communication skills (English)
Basic computer literacy and typing speed
Good listening and interpersonal skills
Ability to handle pressure and work in high-volume environments
Willingness to work in rotational shifts, including night shifts (if required)

Preferred Qualifications:
Prior experience in international/domestic voice or non-voice processes Familiarity with CRM platforms (like Salesforce, Zendesk, Freshdesk, etc.)
Multilingual capabilities are an added advantage Knowledge of specific domain processes (e.g., banking, e-commerce, healthcare, etc.)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
Cell phone

📌 Customer Support: Bpo Pune
🏢 Aavesh Enterprises
📍 Pune