Position: Front Office Associate
Hotel: Shree Vallabh Vilas Lords, Nathdwara
Department: Front Office
Experience: 0–2 years; freshers with relevant qualifications may apply
Employment Type: Full-time
Job Responsibilities
Welcome guests warmly and provide skilled front-desk service.
Handle guest check-in and check-out efficiently and accurately.
Manage room reservations, cancellations, and guest requests.
Answer telephone calls, emails, and guest enquiries professionally.
Provide information about hotel facilities, services, and local attractions.
Coordinate with Housekeeping, F&B;, and other departments for smooth guest service.
Maintain accurate guest records and front-office documentation.
Handle billing, payments, and basic cashiering procedures as required.
Resolve guest complaints and concerns courteously and escalate issues when necessary.
Maintain a clean, organized, and qualified front-office area.
Follow hotel SOPs, guest-service standards, and security procedures.
Candidate Requirements
Good communication and interpersonal skills.
Pleasant personality and professional grooming.
Basic knowledge of computer operations and hotel PMS is preferred.
Valuable command of Hindi and English; additional languages are an advantage.
Customer-focused attitude and ability to handle guests professionally.
Ability to work in rotational shifts, weekends, and holidays.
Hotel Management/Diploma in Hospitality or a related qualification is preferred.
Freshers with good communication skills can be considered.
Salary & Benefits
Salary: As per experience and hotel standards
Food & accommodation: As per company policy
Training and career-growth opportunities
Employee
📌 Front Office Associate Nathdwara (India)
🏢 Shree Vallabh Villas Lords Plaza, Hotel, Nathdwara Rajsamand Rajasthan
📍 India
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