Greetings from AVM Smiles Dental Clinic,

Location: Pondicherry
Job Type: Full time
Working Hours: 9:30 AM – 7:30 PM

About the Role

AVM Smiles Dental Clinic is seeking a agile and customer-focused Front Office Manager to oversee patient interactions, appointment management, and front desk operations. The ideal candidate should possess excellent communication skills, strong customer handling abilities, and a proven track record in lead conversion and relationship management.

Key ResponsibilitiesPatient & Customer Management
Welcome and assist patients in a professional and friendly manner.
Handle patient inquiries, appointments, and follow-ups.
Ensure a seamless patient experience from consultation to treatment completion.
Address patient concerns and coordinate with doctors and staff for effective resolution.

Lead Management & Conversion
Manage incoming inquiries through calls, walk-ins, WhatsApp, and social media platforms.
Follow up with prospective patients and convert inquiries into appointments.
Track and maintain lead records and conversion reports.




Coordinate promotional campaigns and patient engagement activities.

Front Office Operations
Manage appointment scheduling and patient records.
Maintain billing records and coordinate with the accounts team when required.
Ensure cleanliness, organization, and smooth functioning of the reception area.
Prepare daily, weekly, and monthly reports related to appointments and patient conversions.

Administrative Responsibilities
Coordinate with doctors and clinic staff for daily operations.
Maintain patient databases and documentation.
Support management in improving patient satisfaction and clinic performance.

Required Skills & Qualifications
Any Bachelor's Degree preferred.
Minimum 1–3 years of experience in Front Office, Customer Relationship Management, Hospitality, Healthcare, or Sales.
Robust communication and interpersonal skills.
Experience in customer handling, counse

📌 Front Office Manager Puducherry
🏢 ARA Discover Marketing
📍 Puducherry