Key Responsibilities
Provide in office technical support for network infrastructure, CCTV, AV, PA, and video conferencing systems at client locations.
Install, configure, and troubleshoot routers, switches, LAN/WAN, IP addressing, VLAN, DHCP, CAT6 cabling, fiber optics, SFPs, and media converters.
Monitor and resolve BSNL connectivity issues, including MPLS, ILL, Broadband, FTTH, and VPN connections.
Install, configure, and maintain CCTV cameras, NVR/DVR systems, PoE switches, and remote viewing solutions.
Handle installation and troubleshooting of PA systems, audio equipment, displays, projectors, PTZ cameras, and video conferencing systems.
Conduct site surveys, installation, commissioning, preventive maintenance, service calls, and system handovers.
Coordinate with BSNL, OEMs, project teams, and customers to resolve technical issues and ensure timely service restoration.
Maintain service reports and technical documentation, provide end-user support, and ensure SLA compliance and customer satisfaction.

Required Skills




Basic knowledge of Computer Networking concepts (TCP/IP, LAN, WAN, DHCP, DNS, VLAN).
Understanding of network devices such as switches, routers, wireless access points, and firewalls.
Knowledge of structured cabling and network troubleshooting.
Basic understanding of BSNL connectivity services such as MPLS, Broadband, FTTH, and Leased Lines.
Familiarity with CCTV systems, IP cameras, NVR/DVR configuration, and troubleshooting.
Basic knowledge of Audio-Visual systems, including displays, projectors, webcams, microphones, and conferencing devices.
Experience with Windows operating systems, desktop support, and hardware troubleshooting.
Ability to use testing tools and perform basic network diagnostics.
Candidate Should be residing in Madurai.

Preferred Skills
1 to 2 years of experience in Network Support, CCTV, AV, or IT Infrastructure projects.
Experience in installation and maintenance of Cisco, HPE Aruba, D-Link

📌 Junior Network Support Engineer Madurai
🏢 Mentor Infocomm
📍 Madurai