Roles and Responsibilities: /n /n
Manage enterprise loyalty and engagement programs from implementation through ongoing operations.

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Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.

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Conduct requirement gathering meetings and workshops.

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Understand business, operational and technical requirements.

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Translate client discussions into explicit functional documents for Product and Engineering teams.

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Understand configurable SaaS platforms and business workflows.

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Coordinate with Product, Tech, Operations, Analytics and Finance teams.

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Prepare implementation plans, project trackers, MOMs and action lists.

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Manage timelines, risks, dependencies and project execution.

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Drive UAT, testing, issue tracking and production launches.

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Identify opportunities to improve processes and recommend better solutions.

/n /n Experience Required: /n /n
5–8 years of relevant experience.

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Experience managing enterprise clients and multiple large implementations.

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Comfortable interacting with senior client stakeholders.

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Able to independently drive large projects and mentor junior team members.

/n /n Mandatory Skills /n /n
Excellent Communication & Requirement Gathering

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Robust SaaS & Logical Thinking

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Robust Project Management Skills

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Detail Oriented

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Solution Oriented

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Right Attitude

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📌 Senior Client Servicing Manager Loyalty Bengaluru
🏢 BigCity Promotions
📍 Bengaluru