Key Responsibilities
Greet patients and provide a welcoming experience.
Answer phone calls, emails, and patient enquiries.
Schedule, confirm, and manage patient appointments.
Manage patient records and update information accurately.
Process payments, invoices, and health fund claims.
Liaise with dentists, dental nurses, and other staff.
Maintain a clean and organised reception area.
Follow practice policies and maintain patient confidentiality.
Requirements
Previous experience in reception or healthcare administration is preferred.
Excellent communication and customer service skills.
Valuable computer and administrative skills.
Solid attention to detail and organisation.
Ability to work independently and as part of a team.
Qualified, friendly, and positive attitude.
Ability to handle a busy reception environment.
Ability to maintain patient confidentiality.