JOB DESCRIPTION – GENERAL MANAGER – SERVICE FPL HYUNDAI

Department: After Sales – Service
Reports To: Dealer Principal / Managing Director
Location: Chennai

Job Purpose

Responsible for the overall service business, profitability, customer satisfaction and operational performance of FPL Hyundai service operations.

Key Responsibilities
Achieve service revenue, gross profit and productivity targets.
Manage and monitor performance of all service outlets.
Improve workshop efficiency, technician productivity and vehicle turnaround time.
Drive CSI/NPS, customer retention and complaint resolution.
Ensure compliance with Hyundai OEM standards, processes and audits.
Control service operating costs and improve profitability.
Lead, motivate and develop Service Managers and workshop teams.
Monitor key KPIs and take corrective actions.
Drive service retention, repeat business and additional revenue prospects.
Ensure high standards of quality,



safety and customer experience.

Qualification & Experience
Degree/Diploma in Automobile / Mechanical Engineering or equivalent.
12–18 years of automobile after-sales experience.
5+ years in a senior service leadership role.
Experience in managing a large/multi-location dealership service operation preferred.

Key Competencies

Leadership | Business Acumen | Customer Focus | Operations Management | Financial Management | People Development | Problem Solving | Communication

Key KPIs

Service Revenue | Gross Profit | CSI/NPS | Customer Retention | Technician Productivity | Workshop Efficiency | Vehicle TAT | OEM Compliance

Mobile:- +91 99400-25642

Pay: ₹150,000.00 - ₹200,000.00 per month

Advantages:
Versatile schedule
Paid sick time
Provident Fund

Work Location: In person

📌 Gm Service In Reputed Dealership Form Chennai
🏢 FPL HYUNDAI
📍 Chennai