Clinic: Dr Sachin Mittal Advanced DentistryLocation: Hisar, HaryanaEmployment Type: Full-timeDepartment: Patient Coordination / Front OfficeExperience: 1–3 years preferred, freshers with excellent communication skills may also apply
About the Role
We are looking for a friendly, confident and result-oriented Telecaller to handle patient enquiries, follow up with prospective patients, schedule appointments and support the clinic’s patient conversion process.
The ideal candidate should have excellent communication skills, a positive attitude and the ability to speak comfortably with patients in Hindi and English.
Key Responsibilities
Handle incoming calls and WhatsApp enquiries from patients.
Understand patient requirements and provide basic information about dental treatments.
Explain treatments such as dental implants, cosmetic dentistry, root canal treatment, crowns and other dental procedures in straightforward language.
Convert enquiries into confirmed clinic appointments.
Follow up with patients who have enquired but have not yet booked an appointment.
Follow up with patients who missed or cancelled appointments.
Maintain regular follow-up with prospective patients.
Coordinate appointment scheduling with the reception and clinical team.
Maintain accurate records of calls, enquiries, appointments and follow-ups.
Make outbound calls to existing and prospective patients.
Handle patient objections professionally and encourage them to visit the clinic for consultation.
Maintain a polite, empathetic and skilled communication style.
Follow the clinic’s standard telecalling scripts and SOPs.
Maintain confidentiality of patient information.
Key Skills Required
Excellent verbal communication skills.
Valuable Hindi and English communication.
Pleasant and confident telephone personality.
Valuable listening and convincing skills.
Patient and empathetic approach.
Basic computer knowledge.
Ability to maintain follo