Job Position: ServiceNow Telecom Service Management (TSM) Architect

Work Location: Greater Noida / Pune / Hyderabad.

Experience: 8+ to 15+ Years

Mandatory Keywords: ServiceNow, ServiceNow TSM (Telecom Service Management Architect/ TSOM, Telecom Domain, ITSM, CSM, CMDB & Service Catalog, Integration Hub & Flow Designer, Discovery & Service Mapping, Event Management,

Key Responsibilities
Define end-to-end architecture for ServiceNow TSM/TSOM implementations.
Lead discovery workshops, requirement analysis, solution blueprinting, and architecture design.
Design solutions for Service Order Management, Service Fulfillment, Service Assurance, Service Inventory,

Resource Inventory, and Network Service Lifecycle.
Design telecom-specific solutions for Fiber, Mobile, Enterprise Connectivity, SD-WAN and Broadband services.
Define integrations with OSS, BSS, CRM, ERP, Inventory, Activation, Monitoring and Network Management Systems.
Architect REST/SOAP, API-led, middleware and event-based integrations.
Establish ServiceNow architecture standards, governance, reusable design patterns, and platform roadmap.




Conduct architecture reviews, solution assessments, and provide technical guidance to development teams.
Work with business stakeholders, enterprise architects, product owners and telecom operations teams.
Support RFP/RFI, solution estimation and technical proposals.
Mentor senior developers and technical leads.

Telecom Domain
Telecom OSS/BSS Architecture
Telecom Service Lifecycle
Service Order Management & Orchestration
Service Fulfillment & Activation
Service Assurance & Fault Management
Service / Resource Inventory
Enterprise & Consumer Telecom Services
NOC / Network Operations

Telecom Domain Expertise: Solid understanding of:
Telecom OSS/BSS Architecture
Telecom Service Lifecycle
Network Inventory
Resource Inventory
Service Assurance
Service Fulfillment
Order Orchestration
Service Activation
Fault Management
Enterprise and Consumer Telecom Services

Education:

B. Tech or equivalent IT Degree.

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