Job Description – Costumer Relation Officer(CRO)

Organization: WOT Franchisee Store

Position: Costumer Relation Officer(CRO)

Location: Kolkata, West Bengal

Salary: Up to ₹18000 CTC per month

Job Summary

We are looking for a dynamic and customer-focused Costumer Relation Officer for our Titan World Franchisee Store. The candidate should have prior experience in the watches retail industry and must possess strong communication and customer handling skills. The role involves assisting customers in watches selection, and ensuring an excellent in-store customer experience.

Eligibility Criteria
Minimum Qualification: 12th Pass
Minimum 1 year of experience in premium watches retail store
Positive communication and interpersonal skills
Presentable personality with customer-centric approach
Basic knowledge of premium watches preferred

Key Responsibilities
Attend and assist walk-in customers professionally
Guide customers in selecting suitable watches
Explain product features and offers
Coordinate with store team for order processing




Maintain proper display and cleanliness of products
Ensure customer satisfaction and provide after-sales support
Handle billing coordination and basic store operations when required
Achieve individual and store sales targets

Required Skills
Robust communication and convincing skills
Customer handling and sales skills
Basic understanding of products and trends
Team player with positive attitude
Smart and professional appearance

Working Details
Retail store working environment
Rotational weekly off
Weekend availability mandatory

Salary & Benefits
Salary up to ₹18,000 CTC per month
Incentives as per store performance (if applicable)
Growth prospect in optical retail industry
Provident Fund
ESIC

Benefits:
Paid sick time
Paid time off
Provident Fund

Pay: Up to ₹18,000.00 per month

Benefits:
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Relations Officer Kolkata (India)
🏢 VLS EYECARE
📍 India