We are looking for enthusiastic and customer-oriented Front Office Trainees to join our hotel team. The trainee will receive practical exposure to front office operations, guest handling, reservations, check-in and check-out procedures, and other essential hotel operations under the guidance of experienced team members.

Key Responsibilities
Assist the Front Office team in daily hotel operations.
Welcome and greet guests in a warm and qualified manner.
Assist with guest check-in and check-out procedures.
Handle guest enquiries, requests, and basic complaints under supervision.
Assist with room allocation and guest registration.
Learn and assist with reservation procedures and booking enquiries.
Provide information about hotel facilities, services, restaurants, spa, and activities.
Coordinate with Housekeeping and other departments regarding room status and guest requirements.
Assist with luggage handling and guest assistance when required.
Answer and transfer telephone calls professionally.
Maintain proper records and documentation as instructed.




Learn and use the hotel's Front Office/PMS software.
Assist in maintaining guest profiles and preferences.
Follow proper guest service and communication standards.
Maintain excellent grooming, personal hygiene, and uniform standards.
Follow hotel policies, Front Office SOPs, and safety procedures.
Participate actively in training and learn different aspects of Front Office operations.

Learning Prospects
Guest greeting and handling.
Check-in and check-out procedures.
Reservation and room allocation.
Front Office documentation.
PMS/Hotel software operations.
Guest complaint handling.
Telephone etiquette and skilled communication.
Coordination with other hotel departments.
Upselling hotel facilities and services.
Basic knowledge of cashiering and billing procedures.

Requirements
Students pursuing Diploma/Degree in Hotel Management, Hospitality, Tourism, or a

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