We are looking for a Key Account Management / Customer Success professional to manage high-value client relationships, drive retention and expansion, and build long-term strategic partnerships. The ideal candidate should have solid commercial acumen, analytical thinking, and experience working in a fast-paced product-led technology environment.

What You Will Do
Develop and execute strategic account plans focused on retention, growth, and expansion.
Manage complex, high-value accounts and build trusted relationships with senior stakeholders.
Lead QBRs, account reviews, and strategic business discussions.
Drive renewals, upselling, cross-selling, and account expansion.
Own contract renewals, pricing discussions, and commercial negotiations.
Track and forecast key account metrics including revenue, retention, satisfaction, and account health.
Identify risks proactively and develop data-driven action plans to improve customer outcomes.
Partner with cross-functional teams to ensure seamless product adoption and service delivery.




Understand customer business needs and provide insight-led recommendations.
Monitor industry trends, competitor activity, and customer insights to identify growth opportunities.
Work effectively in a fast-paced, lean-team/startup setting with multiple accounts.

Requirements

Mandatory Requirements
2+ years of hands-on experience in Key Account Management or Customer Success, including experience managing complex, high-value accounts.
Proven track record in renewals, retention, upsell, cross-sell, and account expansion.
Robust commercial acumen with experience in negotiation, pricing, and contract renewals.
Highly analytical and data-driven approach to account management and problem-solving.
Experience working in a startup or lean-team environment with high pace and account volume.
Proficiency with CRM, project management, and data analysis tools.
Must have experience in a product-based technology company

📌 Customer Success Manager Bengaluru (India)
🏢 shopflo
📍 India