Telecaller & Admin ExecutiveRole Purpose

:

Act as the primary communication and coordination point between clients and internal teams, ensuring orders, dispatches, deliveries, payments and complaints are properly tracked and closed.

Key Responsibilities:
Handle incoming and outgoing client calls professionally.
Receive, record, confirm and process customer orders accurately.
Maintain updated order, customer, payment, and delivery records.
Coordinate with Sales, Production, Stock, Dispatch, Logistics, and Accounts.
Track order status from order received to production to dispatch till delivery.
Proactively inform clients about order status, delays and delivery timelines.
Track overdue orders and deliveries and escalate delays.
Coordinate dispatch schedules and communicate dispatch details to clients.
Receive, record, route and follow up on customer complaints until resolution.
Handle payment-status follow-ups and Accounts.




Route calls and queries to the appropriate person.
Maintain daily operational trackers and prepare basic status reports.
Ensure no customer request, order, complaint, or follow-up is missed.

Key Skills
Valuable communication and customer-handling skills
Robust follow-up and coordination ability
Organized and detail-oriented
Basic Excel / Google Sheets knowledge
Ability to prioritize and handle multiple tasks
Qualified phone and WhatsApp communication

Key KPIs
Order entry accuracy
Order response/processing time
On-time dispatch & delivery tracking
Customer complaint resolution time
Follow-up completion rate
Accuracy and timeliness of records

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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