Job Details
Profile: Technical Support Voice Process
Location: Chandigarh
Work Schedule: 5 days working + 2 rotational week-offs
Shift: Night shift only
Salary: Approximately 3 LPA
Cab Facility: Two-way cab facility available; 500/month will be deducted towards the cab facility.

Roles & Responsibilities
Handle inbound customer calls and provide technical support for networking, connectivity, and other technical issues.
Understand customer concerns, diagnose issues, and provide appropriate troubleshooting and resolution.
Guide customers step-by-step through troubleshooting procedures in a clear and professional manner.
Ensure timely resolution of customer queries while maintaining quality and customer satisfaction.
Work effectively in a 247 support setting,



including the required night shifts.

Preferred Candidate Profile
Graduate in any discipline; candidates with a technical/IT background will be preferred.
Good understanding of basic networking, troubleshooting, and technical concepts.
Robust verbal and written communication skills.
Valuable problem-solving and analytical abilities.
Willingness to work in permanent night shifts.
Comfortable working 5 days a week with 2 rotational week-offs.
Candidates should be willing to work from the Chandigarh location.

📌 Technical Support Voice Process Chandigarh
🏢 Tech Mahindra
📍 Chandigarh