Job Description
Key Responsibilities
nCommunications Strategy, Planning & Content
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Develop, manage and deliver structured communication strategies and plans aligned to program milestones, deployment waves and Central CMO standards.n
Translate complex program, process and technology information into explicit, practical and audience-specific messages.n
Design, manage and deliver multi-channel communication campaigns for diverse stakeholder groups across a complex, matrixed workplace.n
Draft, package and schedule recurring program and end-user communications across agreed channels (email, intranet/SharePoint, Teams, Viva Engage).n
nChange Agent / Champion Network
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Coordinate and support tower-specific change agent network activities across the program.n
Develop and distribute pre- and post-meeting content; facilitate change agent network sessions and maintain the network roster.n
Keep change agents informed, equipped and engaged so they can cascade key messages into their teams.n
nStakeholder Engagement & Change Enablement
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Partner with program leadership, HR, business leaders, SMEs, implementation partners and change champions to ensure integrated communication delivery.n
Support leader- and manager-facing materials (talking points, briefings) to enable cascade and visible sponsorship.n
Enable stakeholder readiness so impacted groups understand the change and are prepared to adopt recent ways of working.n
nEngagement & Readiness Tracking
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Track stakeholder engagement, sentiment and participation; support engagement and readiness scorecard inputs.n
Surface adoption risks and readiness gaps early and coordinate follow-up with Change Leads and the Central CMO.n
Provide reinforcement and sustainment support around key milestones and deployment waves.n
nRequired Skills & Experience
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Solid grounding in organizational change management (OCM) principles, change networks and stakeholder engagement