25 Aug
|
WhiteSlips Job Management Consultants
|
India
25 Aug
WhiteSlips Job Management Consultants
India
Lead global quality operations across multiple BPO sites for a Tech Account.
Develop and implement standardized quality frameworks tailored to customer service operations.
Ensure continuous improvement of service delivery through effective feedback loops and quality audits.
Provide strategic direction for recent initiatives, performance measurement, and capability building.
Maintain robust partnerships with internal and client stakeholders to align quality objectives.
Achieve Client established performance and productivity goals.
📌 Director Global Quality Mangalore (India)
🏢 WhiteSlips Job Management Consultants
📍 India