System uptime - run pre-shift checks so every seat is calling-ready before hours start, and resolve hardware/software issues as they come up through the day.
Onboarding issue laptop/headset and create dialer/CRM login for every current joiner, logged in the Asset Register.
Exit clearance — verify returned IT assets against the register and issue the IT NOC — one of the two gates HR needs before releasing an employee.
Network & dialer — resolve LAN/Wi-Fi/internet issues and coordinate with the network vendor/ dialer vendor on data or technical changes.
Security & compliance — pull CCTV footage for HR/management on request.
Day close — shut down all systems at end of day and report IT status.
Asset management
Manage asset issues on the floor
Call recording downloads
Hourly call log monitoring – Call duration, pause and active timings
From initiating the system to logging it off.
Projector management/assembling/disassembling

📌 Walk In It Executive Guwahati (India)
🏢 Welinnov Technologies
📍 India