12.10 Customer Relationship Executive HL/HE

Business Vertical: Housing

Line of Business: Home Loans

Department: Sales

Line Manager: Sales Manager

Location

Designation: Customer Relationship

Executive /Relationship Manager

Grade: CRE/J1

No. of Positions:

On the rolls of: TCHFL

Job Dimensions

Responsible for handling team: No

Roles reporting into this role(Direct/Indirect):

Contact or Interaction with
Customers
Channel Partners & Vendors
Builders

Travel Required: Yes

Position Type: Full time

Process Owner:
Sales 4)Internal Sales team

Job Purpose

•

To ensure the achievement of disbursement targets with a proper mix of HE/ HL with minimum delinquency.

Responsibilities

Core Responsibilities

o o o o o o o o

Ensure the number of log in along with disbursement of HE/ HL is of the 30:70 mix

Sanction ratio target achievement

Ensure high customer satisfaction level

Execute sales promotion activities to build customer interest in the TCHFL brand

Build strong client relationships both internally and externally and build a solid brand identification with potential customers.





Ensure vendor empanelment and develop relationships with current vendors.

Develop solid distribution channels

Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.

Ensure compliance to all Audit / NHB regulations.

o

Interdependencies

Functional Competencies

Competency

Beginner

Intermediate

Advance

Expert

Retail Product & Market Knowledge

(Sales)

Retail Customer Acquisition &

Relationship Management

Retail Sales Team Management

(Channel, FoS)

Retail Sales Strategy, Planning and

Implementation
Job Qualifications

Graduate : Yes

Desired Experience: Minimum 3 years in the field.

Other desired attributes

Masters/Postgraduate: Preferred

Certifications

Others

Reviewed and Approved by

Updated on

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TCHFL JD Booklet FY 2018-19 || 75

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