Key
Responsibilities

Client
Handling & Sales
Handle gifting enquiries from
individual, wedding, festive and corporate customers.
Understand the customer's
occasion, quantity, budget, product preferences and packaging
requirements.
Recommend suitable existing
gifting options and identify opportunities for customisation.
Encourage customers to explore
personalised solutions where appropriate.
Convert enquiries into confirmed
orders through effective consultation and follow-up.
Develop repeat business and
referrals from existing customers.

Customised
Gifting
Work with customers to understand
their preferred packaging, presentation and product combinations.
Suggest creative and practical
solutions within the customer's budget.
Coordinate with the internal team
responsible for packaging, inventory, customisation and vendors.
Ensure customer requirements are
accurately communicated and followed through to execution.

Multi-Outlet
Coordination
Handle gifting requirements
originating from different outlets.
Coordinate with outlet managers




and the existing gifting/operations team.
Track key orders and ensure
requirements and timelines are communicated properly.

Client
Relationship & Loyalty
Maintain a database of gifting
customers and their relevant preferences and occasions.
Follow up after completed orders
and collect meaningful customer feedback.
Maintain relationships with
existing clients for repeat gifting opportunities.
Identify upcoming occasions such
as weddings, festivals, birthdays and corporate gifting requirements.
Develop relationships that can
generate repeat business and referrals.

Content
& Creative Support
Identify prospects to turn
successful gifting orders into marketing content.
Encourage customers, with
appropriate permission, to share unboxing videos, photographs or short
testimonials.
Identify engaging customisation
and gifting ideas that can be showcased on social media.
Work with the marke

📌 Client Relations Executive Kashipur
🏢 HRorion
📍 Kashipur