Description

Role Overview

The Product Manager will own and scale a portfolio of enterprise managed services, built on 3rd-party platforms, OEM tools, and ISV technologies. The focus is on standardization, profitability, scalability, and service differentiation across large enterprise customers.

This role is suited for someone who understands operations, SLAs, service economics, and lifecycle-based value creation.

Key Responsibilities

Managed Service Product Strategy
Define managed service offerings across:
Cloud Managed Services
Infrastructure & Platform Ops
Security Operations (SOC)
Network & Workplace Services
Standardize service tiers (Basic / Advanced / Premium / Outcome-based).
Build service roadmaps aligned to automation and AIOps adoption.

OEM & Tool Ecosystem Ownership
Own product relationships with monitoring, ITSM, security, automation, and observability platforms.
Evaluate tools for cost, scalability, and operational efficiency.
Drive tool consolidation and platform rationalization.
Ensure tools enable SLA adherence and automation.

Service Commercialization & P&L;
Define pricing models (per resource, per user, per outcome, fixed fee).




Drive margin improvement via automation, shift-left, and self-healing.
Own cost models, utilization benchmarks, and service profitability.

GTM & Sales Enablement
Package services into explicit, outcome-led propositions.
Enable sales teams with:
Service catalogs
SLA constructs
ROI and value narratives
Support enterprise RFPs, renewals, and service expansions.

Service Lifecycle & Governance
Own onboarding, steady-state operations, and continuous improvement.
Track KPIs: SLA, MTTR, CSAT, churn, margin leakage.
Work with delivery to reduce escalations and improve predictability.

Required Skills
Robust experience in Managed Services or IT Operations
Deep understanding of SLAs, ITIL, service design, and delivery economics
Exposure to AIOps, ITSM, monitoring, SOC platforms
Ability to productize services, not just deliver them

Success Metrics (Managed Services)
Service margin and EBITDA contribution
SLA compliance and operational efficiency
Reduction in manual effort via automation
Renewal rate and account expansion

📌 Product Manager Enterprise Managed Services Pune
🏢 Tata Teleservices
📍 Pune