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Overview:

We are seeking a skilled and proactive Zoho Administrator to manage and optimize our Zoho One ecosystem. The ideal candidate will be responsible for day-to-day administration, configuration, and customization of Zoho applications to support business operations. This role plays a key part in ensuring system sustainability, data integrity, user support, and the effective adoption of Zoho tools across the organization.

Key Responsibilities:
Administer and manage the entire Zoho One suite, including but not limited to Zoho CRM, Creator, Books, People, Desk, Campaigns, Projects, and Analytics.
Create and manage user roles, permissions, and access controls across applications to enforce security and operational needs.
Develop, configure, and optimize workflows, automation, and integrations within Zoho applications to improve business efficiency.
Maintain and monitor data accuracy, consistency, backups, and ensure smooth data migrations during system upgrades or rollouts.
Provide first-level support, troubleshooting, and training on Zoho applications to internal users,



ensuring effective utilization.
Collaborate with cross-functional teams to gather requirements, design solutions, and implement customizations aligned with business processes.
Liaise with Zoho support, external vendors, and implementation partners for advanced technical support, configuration changes, and system enhancements.
Monitor system performance, stay updated with Zoho product enhancements, and drive continuous improvement.
Develop and maintain documentation for Zoho configurations, custom views, reports, Standard Operating Procedures (SOPs), and training materials.
Lead change management efforts to drive user adoption and proper utilization of Zoho tools.

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Requirements

Qualifications and Skills:

Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.

2–5 years of experience in Zoho administration or similar ERP/CRM administratio

📌 Zoho Administrator Mumbai
🏢 Immunity Networks & Technologies
📍 Mumbai