Job Title: Collection Executive

Department: Service Department

Job Summary:

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We are seeking a detail-oriented and proactive Collection Executive to join our team in the EdTech sector. The role involves managing and monitoring outstanding dues, following up with students/parents/institutions, ensuring timely fee collections, and maintaining healthy customer relationships while adhering to organizational policies.

Key Responsibilities:
- Ensure timely fee collection in line with company policies and monthly targets. -Accurately maintain records of interactions, payment commitments, and follow-ups in the system/CRM.
- Address and resolve queries related to payments, receipts, or invoices.
- Handle calls politely and maintain an authentic, professional tone.
- Understand student needs, resolve concerns, and provide appropriate solutions.
- Manage high call volumes efficiently while ensuring quality communication.
- Communicate information clearly with a customer-focused and skilled approach.
- Build and maintain positive customer relationships.




- Record details of conversations in spreadsheets and maintain an updated database.
- Demonstrate excellent communication and active listening skills with strong command of the English language.
- Exhibit strong multitasking, time management, and target-oriented abilities.
- Achieve individual targets while contributing to overall team goals.

Key Skills & Competencies:
- Strong communication.
- Ability to handle pressure and meet monthly targets.
- Customer-centric and empathetic approach.
- Good knowledge of MS Excel, Google Sheets, and CRM tools.
- Analytical mindset with attention to detail. Qualifications & Experience:
- Bachelor’s degree in Commerce, Business Administration, or related field.
- 1-3 years of experience in collections, recovery, or tele-calling (preferably in EdTech, BFSI, or service industry).
- Freshers with strong communication skills may also apply.

Pay: ₹18,000.00 - ₹29,000.00 per month

Bene

📌 Collection Executive (Noida)
🏢 IMTS Institute
📍 Noida