Primary Skills

10+ Years of call taking profile with core Help Desk Skills
Experience as Team lead of 5-6 member team.
Experienced in Incident Management and good understanding of Change and Problem Management
Basic Understanding of the Enterprise IT Infra set up
Basic knowledge on Active Directory.
6+ years’ experience supporting wide multiple versions of operating system
Basic O365 Administration using Office365 Admin Console.
Strong writing and documentation skills a must including being able to train other Engineers as and when required.
Good knowledge on trouble shooting email client issues like Outlook.
Excellent Hardware and software troubleshooting skills
Positive understanding in handling Microsoft office suite functionality and troubleshooting skills.
Fluent in English, in both oral and written communication
Good knowledge in Utility software technical knowledge such as Antivirus and others.
24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

Desirable Skills

Ability to influence others,



delegate and support progress and to negotiate
Valuable written and oral communication skills in English
Logical and Analytical approach
Able to understand the email flow issues internal & external
End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).
Demonstrate a high level of customer relationship skills which includes email etiquette.
Good Communication skills, follow up skills, Willingness to work in rotational shifts
Remote troubleshooting

Role And Responsibilities

Driving key KPI improvement month on month
Drive Knowledge Management , Process management, Client sign off
Drive Key initiatives, CSIP, Automations , Customer Value additions
Drive Ticket Reduction, Effort Reduction,
Lead Client discussion on Key initiatives driving and outcomes
Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
Understanding of Benchmarking

📌 Associate Lead Consultant (Bengaluru)
🏢 Yash Technologies
📍 Bengaluru