The Senior Operations Manager owns the operational excellence of our India site within Frontier AI (Knowledge Fulfillment Engine Org). Leading a multi-layered organization of 500+ data associates, this role demands a leader who combines strategic vision with relentless execution — someone who can simultaneously architect the future state of site operations while delivering flawless daily execution against challenging SLAs.
This is not a maintenance role. The successful candidate will challenge the status quo, eliminate inefficiency, raise the performance ceiling, and leave the operation materially stronger than they found it. This role requires comfort with ambiguity, the ability to context-switch between strategic planning and tactical problem-solving, and the judgment to know which mode a situation demands. Regular engagement with senior leadership on strategy, risk, and performance is expected.

Key job responsibilities
• Own the end-to-end operational P&L; for the HYD site,



driving measurable improvements in cost-per-unit economics while maintaining or exceeding quality SLAs across all active programs.
• Drive workforce planning in partnership with Finance, aligning labor capacity models to demand forecasts and managing flex strategies (overtime, cross-training, temporary labor) to maintain SLA compliance during volume fluctuations.
• Define and execute a multi-year operational strategy for Data Services at the site, anticipating shifts in program volume, automation adoption, and workforce composition, and proactively positioning the site to absorb current workstreams.
• Lead cross-functional initiatives with Engineering, Product, and Program teams to define tooling requirements, influence product roadmaps based on operational friction data, and validate feature releases through structured UAT processes.
• Own the site's quality ecosystem — establishing closed-loop mechanisms where defect root causes are identified, corrective actions are implemented within one sprin

📌 Senior Operations Manager, FAI-KFE (Hyderabad)
🏢 Amazon
📍 Hyderabad