Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Websphere Application Server & Portal Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, your day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and secure operations. You will be responsible for managing change requests and ensuring that all updates are well documented to facilitate efficient troubleshooting. Collaboration plays a key role in your routine, as you work closely with vendors and service management teams to analyze issues and implement effective solutions,



thereby supporting the overall health and performance of the technology environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
Support junior team members by sharing knowledge and providing guidance on operational procedures.
Participate in the development and continuous improvement of operational processes and documentation.
Collaborate with cross-functional teams to ensure seamless integration and support of business applications.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Websphere Application Server & Portal Administration.
Strong knowledge of application server architecture and middleware te

📌 Technology Support Engineer (Bhubaneswar)
🏢 Accenture in India
📍 Bhubaneswar