Key Responsibilities

- Respond to customer queries and requests via WhatsApp, live chat, email, and other online platforms.
- Support customers with order status, product information, payments, cancellations, returns, refunds, and delivery-related concerns.
- Understand customer issues and provide quick, accurate, and effective solutions.
- Guide customers regarding products, offers, services, and order-related processes.
- Work closely with Warehouse, Logistics, Sales, and other internal teams to resolve customer concerns.
- Follow up on pending complaints and ensure issues are closed within the defined TAT.

About Company: The Wellness Shop is one of the leading e-commerce brands providing a range of cosmetics and wellness products based in Bangalore, India. Our values are derived from the Charaka Samhita, a Sanskrit treatise on general medicine dating back to around 1000 BC in the Indus Valley area. According to the Charaka Samhita, the human body consists of three bodily states: Vata, Pitta, and Kapha.

📌 Chat Support Executive in Jaipur
🏢 The Wellness Shop
📍 Jaipur