Job DescriptionShould have 5–10 year s of experience in an international voice process within a contact center setting, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities. N nn Key Responsibilities N:
- Deliver clear, fluent, and professional communication with strong active listenin Ngand cultural awareness N.
- Provide first-level support for product inquiries, warranty questions, and basi NcHVAC-related issues (training provided) N.
- Accurately log cases in CRM tool while multitasking during live calls N.




- De-escalate challenging situations and ensure a positive customer experience N.
- Prioritize and manage high-volume inquiries with strong organization and tim Nemanagementn n. N Skills & Competencie Ns:
- Written & Verbal Communication: Excellent communication skills are a mus Nt.Effectively communicatecomplex information to both technical and non-technic Nalaudiencens.
- Strong customer focus, empathy, patience, and conflict-resolution skill N n s. n Shi N ft:
- Ability to work U.S. business hours (8:00 AM – 6:00 PM CS T).

📌 Contact Center Specialist (Chennai)
🏢 Lennox India Technology Centre
📍 Chennai