Job DescriptionKey Responsibilities Nn 1. Flight Booking& Ticketing Nn Handle domestic and international flight bookings through GDS, airline portals and other booking platforms. N Search and compare fares, schedules, availability and applicable fare rules. N Make reservations and issue tickets accurately within defined timelines. N Handle PNR creation, ticket issuance, cancellations, rebooking and amendments. N Ensure correct passenger details, fare basis, baggage allowance and other ticketing information. N2. Reissue, Cancellation & Refunds Nn Process ticket cancellations, refunds and reissues as per airline fare rules. N Handle schedule changes, flight cancellations and involuntary changes. N Calculate applicable cancellation charges, reissue fees and fare differences. N Coordinate with airlines, consolidators and suppliers for refund follow-ups. N Maintain accurate records of pending refunds and outstanding cases. N3. B2B Travel Agent & Corporate Support Nn Provide ticketingand reservation support to Zourney's travel agent and corporate customers. N Respond quickly to booking and ticketing requests received through phone, email and internal platforms. N Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines. N Coordinate with the sales and account management teams to resolve customer issues. N4. Airline & Supplier Coordination Nn Coordinate with airlines, consolidators, GDS providers and other travel suppliers. N Resolve ticketing failures, payment issues, booking errors and schedule-change cases.



N Track airline notifications and operational updates that may impact customer bookings. N5. Operational Excellence Nn Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details. N Maintain proper documentation for all bookings and transactions. N Follow Zourney's SOPs for booking, ticketing, cancellation, refund and escalation processes. N Maintain daily MIS for bookings, cancellations, refunds and pending cases. N Ensure all bookings arecompleted within agreed SLA/TAT. N Required Skills & Experience Nn 5 - 10 years of experience in airline ticketing, travel reservations or B2B travel operations. N Strong knowledge of domestic and international air ticketing . N Hands-on experience with Amadeus / Galileo / Sabre or equivalent GDS platforms. N Good understanding of airline fare rules, baggage policies, cancellation and refund rules. N Experience handling reissues, refunds and schedule changes. N Solid knowledge of Indian and international airline processes. N Good communication skills in English and Hindi. N Strong attention to detail and numerical accuracy. N Ability to work under pressure and handle multiple booking requests simultaneously. N Good email, Excel and computer skills. N Preferred Qualifications Nn Experience in a B2B travel agency, travel management company, OTA, consolidator or travel-tech company . N Experience handling corporate travel bookings. N Knowledge of NDC and airline direct-connect platforms. N Experience with international itineraries and complex multi-sector bookings. N Familiarity with major domestic and international airlines. Nn

📌 Air Travel Ticketing & Booking Specialist (Haryana)
🏢 Zourney.in
📍 Haryana