Job DescriptionWe are looking for an experienced and energetic Assistant Manager for Domestic banking Process to manage and drive performance of a team handling support operations. N nThe AM will be responsible for achieving KPIs, driving team engagement, improving customer satisfaction, and ensuring process compliance. N nKey Responsibilities: Nn Manage a team of TL's N Monitor daily performance metrics (AHT, CSAT, FCR, Productivity, SLA) N Conduct team huddles, coaching sessions, and performance reviews N Analyze reports and identify performance improvement areas N Drive quality and compliance standards N Manage attrition and shrinkage N Ensure customer satisfaction targets are achieved N Coordinate with QA, Training,



and Operations teams N Prepare weekly/monthly performance reports N Conduct WBR/QBRn N nMandatory Skills: N nn Assistant Manager Experience (Minimum 1–2 years as in Collections Process with Dialer Knowledge ) N KPI Management (AHT, CSAT, NPS, FCR, SLA) N Dialer, MasterfileCreation & bucket list managing Knowledge N Performance Management N Coaching & Mentoring N Attrition & Shrinkage etc Nn nEligibility Criteria: N nGraduate (Any Stream) N1 Year experience in Collections Process as Assistant Manager NGood communication skills

📌 Assistant Manager Collections (Punjab)
🏢 TP
📍 Punjab