Job DescriptionOperations Excellence Manager - Biorev Studios | In-office (Mohali Sector 67) N Experience-7-12 Years N Location: Mohali Sector 67, India N Shift: 6:00pm - 3:00am IST N Working Days: Mon - Fri N nWe are looking for an entrepreneurial and execution-focused Business Operations Leader who can establish, build, and scale a high-performing operations function for our growing HVAC business. N nThe role requires someone capable of creating operational frameworks, implementing technology-driven solutions, building high-performing teams, and driving business growth through operational excellence. N nThis position is idealfor professionals who enjoy building businesses rather than simply managing day-to-day operations. N n Key Responsibilities: N n Business Operations Leadership Nn Build and establish operational frameworks for a rapidly growing service business. N Develop scalable operating models that support business growth. N Define operational standards, governance mechanisms, and performance expectations. N Drive operational efficiency while maintaining exceptional customer experience. N Partner with leadershipto translate strategic objectives into operational execution. N Identify opportunities for growth, efficiency, and organizational improvement. Nn n Process Design & Operational Excellence Nn Design, document,and implement SOPs, workflows, and operational playbooks. N Standardize business processes to improve consistency, quality, and scalability. N Identify process gaps and implement practical, long-term solutions. N Drive continuous improvement initiatives across multiple business functions. N Build systems that improve productivity, accountability, and operational visibility. N Ensure operational compliance with internal quality standards.



Nn n Business Transformation & Technology Nn Lead operational transformation initiatives across the organization. N Identify opportunities for automation and digital enablement. N Work closely with CRM and technology teams to improve workflows and business systems. N Champion technology adoption across operational teams. N Leverage business intelligence and analytics to support decision-making. N Promote innovation through process and system enhancements. Nn n Team Leadership & Capability Building Nn Build, mentor, and develop high-performing operational teams. N Create a performance-driven and collaborative work environment. N Conduct coaching, mentoring, and leadership development initiatives. N Build leadership capabilities within the team through structured development plans. N Recruit and onboard talent aligned with organizational values and business objectives. N Foster a culture of ownership, accountability, transparency, and continuous learning. Nn n Customer & Service Operations Nn Ensure seamless delivery of customer operations across the business. N Resolve complex customer and operational challenges effectively. N Build customer-centric operational processes that enhance service quality. N Collaborate with Sales,Dispatch, Customer Service, and Field Operations teams to ensure smooth execution. N Drive improvements thatenhance both customer satisfaction and operational efficiency.



Nn n PerformanceManagement & Business Analytics Nn Establish meaningful KPIs and operational performance metrics. N Monitor business performance using dashboards and analytics. N Present operational reviews and business insights to senior leadership. N Use data to identify trends, risks, and opportunities for improvement. N Ensure operational objectives align with organizational goals and growth plans. Nn n Cross-Functional Leadership Nn Work closely withTechnology, HR, Finance, Sales, Marketing, Customer Success, and Field Operations teams. N Lead strategic projectsinvolving multiple business functions. N Drive organizational alignment through effective communication and collaboration. N Ensure operational readiness for new business initiatives and service offerings. Nn n Required Skills & Competencies Nn Strong business operations and operational leadership experience. N Demonstrated ability tobuild and scale business functions. N Excellent understandingof process design, process improvement, and operational excellence. N Experience leading organizational change and business transformation initiatives. N Robust business acumen with strategic thinking and execution capabilities. N Excellent leadership, coaching, and stakeholder management skills. N Strong analytical and problem-solving abilities. N Experience working withAI tools, CRM platforms, workflow automation, and business systems. N High proficiency in Microsoft Excel, reporting tools, and business analytics. N Ability to influence teams across multiple departments. N High level of ownership, professionalism, and integrity. Nn nIf interested, please apply with your updated CV on [email protected] N n#Hiring #BusinessOperations #OperationsJobs #OperationsManagement #CareerOpportunity

📌 Business Process Lead (Punjab)
🏢 Biorev Studios | 3D Rendering Studio
📍 Punjab