Technical Support & Client Onboarding Executive – CPaaS

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- Location: Mumbai
- Experience: 1–2+ years
- Industry: CPaaS / Whats App Business API / SMS / RCS

About the Role: We are looking for a Technical Support & Client Onboarding Executive who understands the CPaaS industry and can work directly with clients on technical onboarding, demos, integrations and ongoing support.

The role involves working primarily with Whats App Business API, SMS and RCS platforms.

What You Will Do:

- Conduct product demos for prospective clients.
- Onboard current clients and guide them through the platform.
- Provide technical support to existing clients.
- Understand and assist with API integrations.
- Help clients with API documentation, testing and troubleshooting.
- Create and configure Whats App chatbots and workflows.
- Troubleshoot issues related to Whats App, SMS and RCS.
- Coordinate with internal technical teams when required.
- Explain technical processes clearly to clients who may not have a technical background.

What We Are Looking For:

- 1–2+ years of relevant experience in the CPaaS industry.
- Hands-on experience with Whats App Business API, SMS and/or RCS platforms.




- Good understanding of API integration and APIs in general.
- Experience with chatbot creation/configuration and workflows.
- Comfortable conducting product demos and client onboarding.
- Good troubleshooting and problem-solving skills.
- Good communication skills and the ability to interact directly with clients.

⚠️ Please Read Before Applying ⚠️

This is a specialised CPaaS role.

We are looking specifically for candidates who have relevant experience in CPaaS, Whats App Business API, SMS, RCS, API integration and/or chatbot platforms.

Please apply only if your experience matches the requirements mentioned above.

Candidates without relevant CPaaS / messaging platform experience may not be considered.

Why Join Us?

You will get the opportunity to work closely with businesses and technology platforms across Whats App, SMS, RCS, APIs and conversational messaging, while gaining hands-on experience across the CPaaS ecosystem.

If you have the relevant experience and enjoy solving technical problems while working directly with clients, we would love to hear from you.

📌 Technical Support & Client Onboarding – WhatsApp Business API, SMS and RCS (Mumbai) (India)
🏢 Seven Oceans Teleservices
📍 India