Job Type: Full-time

Job Description ABOUT COMPANYnn Osettl Technologies operates Legodesk — a specialized legaltech platform forn end-to-end debt recovery and NPA resolution. We serve India's leading banks,n NBFCs, ARCs, and law firms with cutting-edge workflows for:nn • SARFAESI Act proceedingsn • IBC/NCLT filingsn • DRT/DRAT litigationn • Section 138 NI Act prosecutionnn THE ROLEnn Customer Success Executive — own the post-sale client lifecycle for BFSIn customers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieven their debt recovery and litigation outcomes with Legodesk.nn Success = High adoption, zero churn, strong NPS, growing case volume per account.nn Experience Required: 2-3 years in customer success, support, or client operationsnn Location: Bengaluru (on-site)nn RESPONSIBILITIESnn Client Onboarding & Enablementn → Lead structured onboarding for new customersn → Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)n → Create personalized implementation timelinesn → Build success playbooks tailored to each client's workflownn Ongoing Support & Relationship Managementn → Serve as trusted single point of contact (SPOC) for assigned accountsn → Monitor usage metrics and proactively identify adoption blockersn → Field client questions; resolve issues or escalate smartlyn → Maintain CRM transparency (all interactions logged)nn Account Health & Retentionn → Track health metrics: NPS,



adoption rate, case volume, engagement scoren → Identify at-risk accounts and escalate for retention interventionn → Conduct quarterly business reviews (QBRs) to drive value realizationn → Build retention strategies for your portfolionn Continuous Improvementn → Gather customer feedback on features and pain pointsn → Escalate to Product team as feature requests or bug reportsn → Build case studies and customer testimonialsn → Stay current on regulatory changes (debt recovery, NCLT, DRT)nn YOUR PROFILEnn ✓ 2-3 years in CS, customer support, or client operationsn ✓ SaaS background preferred (but not required)n ✓ Solid communicator: explain technical concepts to non-technical stakeholdersn ✓ Empathetic problem-solver; comfortable with ambiguityn ✓ CRM proficiency (Salesforce, HubSpot, or similar)n ✓ Curious about BFSI/legaltech; willing to learn debt recovery processesn ✓ Bachelor's degree (any stream)nn RED FLAG: If you've only done internal ops with zero external client interactionnn GREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"nn YOU'LL BE MEASURED ONnn → Churn Rate: → NPS Score: 50+ (client satisfaction)n → Product Adoption: >70% across portfolion → Onboarding Time: → Case Volume Growth: growing engagement per clientnn #Hiring #CustomerSuccess #Legaltech #Bangalore #BFSI #SaaS #Startup #FullTimen

📌 Customer Success Executive (Vasanthanagar)
🏢 Legodesk
📍 Vasanthanagar