WALK-IN INTERVIEW | CUSTOMER SUPPORT SPECIALIST – US HEALTHCARE PROCESS
Location: Wagle Estate, Thane West, Mumbai
Job Type: Full-Time
Process: US Healthcare
Position: Customer Support Specialist
About the US Healthcare Process
This is a US-based Healthcare Process supporting customers, patients, healthcare providers, and other stakeholders in the United States.
The process involves handling healthcare-related queries and providing customer support for areas such as patient assistance, provider support, medical billing, claims, insurance-related queries, and revenue cycle management (RCM).
The ideal candidate should have strong communication skills, attention to detail, and the ability to handle customer queries professionally in a high-volume environment.
Key Responsibilities
- Handle customer queries for the US Healthcare Process
- Assist patients, providers, and customers with healthcare-related concerns
- Provide accurate information and appropriate resolutions
- Handle high-volume calls professionally
- Maintain quality and customer service standards
- Multitask effectively while managing customer interactions
- Follow process guidelines and maintain accuracy
Work Schedule
- 24/7 Rotational Shifts
- No midnight shifts
- 5 Days Working
- 2 Rotational Week Offs
- Full-Time position
- No Transportation Facility Provided by the Company
Salary
₹38,000 – ₹41,000 In-Hand
(Maximum Budget)
Required Skills & Qualifications
- HSC / Bachelor’s Degree or equivalent work experience
- 1–3 years of experience in US Healthcare Customer Service preferred
- Experience in Medical Billing is preferred
- Excellent verbal and written English communication skills
- Ability to handle high-volume calls and multitask effectively
- Solid problem-solving abilities
- Customer-first mindset
- Willingness to work rotational US shifts
any international bpo experince will do.
Preferred Experience
Candidates with experience in any of the following areas will be preferred: