- Coordinate the design development, coding, testing, and debugging current software or significant enhancements to existing software.
- Liaise with technical staff to understand problems with software and develops specifications to resolve them.
- Activities include evaluating, scheduling and resourcing development projects, investigating user needs, writing, testing and maintaining computer programs, and preparing systems
- Deals with escalated customer complaints and develops suggestions for improvements and enhancements.
- May articipate in the development of software user manuals.