Essential Skills

- Strong leadership, team management, and coaching skills.
- Excellent communication, interpersonal, and relationship-building skills.
- Proven track record in achieving business goals, improving operations efficiency, and driving continuous improvement.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Knowledge of BPO industry trends, best practices, and technologies.
- Robust analytical, problem-solving, and decision-making skills.
- Strong understanding & competency in US property & casualty insurance processes.

Education & Experience

- Should have bachelor's degree.
- At least 5 years of experience in BPO operations managerial role.

Job Responsibilities

- Develop and implement strategies to improve BPO operations efficiency and effectiveness, ensuring optimal service delivery to clients.
- Oversee the planning, implementation,



and monitoring of all BPO projects to ensure timely delivery.
- Manage the day-to-day activities of the BPO operations, ensuring quality, productivity, and service level agreements (SLAs) are met.
- Build and maintain strong relationships with clients to ensure client satisfaction, retention, and growth.
- Lead, motivate and coach the BPO team to achieve performance goals and career development.
- Develop and maintain relevant metrics, dashboards, and reports to provide insights and improve decision-making.
- Identify and manage risks and issues, develop mitigation strategies, and ensure compliance with regulations and policies.
- Collaborate with other departments to ensure smooth operations.

📌 BPO Manager (Delivery) | 8-10 Years Gurugram | Job Code #0000834
🏢 Primis BPO
📍 Gurugram