Job Description: Operations & Growth Lead

Company: Bogmalo Foods & Hospitality Pvt. Ltd. (Uncle Peter's Pancakes)

Location: Bengaluru, Karnataka

Employment Type: Full-time

About Uncle Peter’s Pancakes: Uncle Peter's Pancakes (UPP) is a rapidly growing Indian pancake QSR chain that began as a cloud kitchen in Indiranagar, Bengaluru, in 2019. The brand aims to bring the essence of pancake culture to India, offering a variety of both sweet and savory options tailored to the Indian palate. UPP has expanded to over 120+ outlets across 40 cities. The brand has been featured on Shark Tank India Season 3, highlighting its cutting-edge approach and rapid growth. With plans to open over 500 stores across India in the next three years, Uncle Peter’s Pancakes is on a mission to make pancakes a staple in Indian cuisine.

About the Role: Having opened nearly 120+ Uncle Peter's Pancakes outlets in under 3 years,we are seeking an Operations & Growth Lead to command the engine room of India’s largest pancake brand. This role is designed for an experienced F&B; leader who combines deep operational expertise with datadriven decision-making to scale high-growth businesses quickly and precisely.

Key Responsibilities:

1. P&L; & Financial Ownership

 End-to-End P&L; Ownership: Take complete accountability for the P&L; across 100+ outlets, driving unit-level profitability, controlling Food Cost, minimizing wastage, and optimizing labor/utility costs.

 Aggregator & Unit Economics Optimization: Master and optimize unit economics across Aggregators and dine-in channels. Deep dive into commission structures, ad spending ROI,



discount strategies, packaging expenses, and aggregator margin contribution to maximize EBITDA.

2. Operational Excellence & Scale

 Scale Operations Management: Oversee day-to-day multi-city outlet operations across the UPP ecosystem, ensuring consistency in product quality, speed of service and guest experience.

 Team Leadership & Escalations: Directly lead, mentor, and manage the operations team. Serve as the final escalation point for complex franchisee, customer, operational, and supply chain issues with a calm and decisive hand.

 Process Standardization & Scaling: Ensure strict adherence to the SOPs across all stores to enable seamless rollout for the next wave of store openings. 3. Audit Framework & Quality Assurance

 Design & Implement Audit Frameworks: Build, roll out, and enforce a rigorous store audit framework covering hygiene, safety, brand guidelines, and operational standards.

 FSSAI & Regulatory Compliance: Standardize FSSAI compliance, pest control protocols, temperature checks, and raw material quality checks across all outlets.

 Variance & Loss Prevention Audits: Conduct routine inventory audits, physical-vs-system variance checks,



yield management assessments and pilferage tracking across company and franchised units.

 Franchisee Compliance Audits: Ensure franchise-operated stores strictly follow core brand SOPs, ingredient sourcing rules, and quality control metrics.

4. Data Analytics, Tech & AI Integration  Data-Driven Decision Making: Transform complex, messy operational datasets (POS data, order aggregator metrics, inventory logs) into actionable strategies and daily operational priorities.

 AI Tool Integration: Utilize modern F&B; tech suites and AI-assisted workflows to automate inventory forecasting, predict demand spikes, and streamline operational reporting

Required Qualifications & Skills

Experience: 10+ years of proven operational leadership in QSR, café, or F&B; chains (Multi-unit management experience is strictly mandatory). Aggregator Expertise: Deep domain knowledge of ecosystems—commission models, rider handover times, operational ratings, cancellation rates, and aggregator marketing mechanics.

Data & Financial Acumen: Strong capability in financial modeling, data analytics, and operational metrics; ability to translate complex spreadsheets into business outcomes.

Tech-Savvy: Active comfort using modern AI platforms and modern F&B; tech suites. Leadership Style: Hands-on leader who enjoys the grind of operations, builds clear accountability, and thrives in high-growth environments.

To Apply : Share your CV on [email protected]

Pay: ₹1,300,000.00 - ₹1,500,000.00 per year

Work Location: In person

📌 Operations And Growth Lead (Bengaluru)
🏢 Bogmalo Foods
📍 Bengaluru