Job DescriptionHiring Alert | Collections Specialist – Gurgaon NAre you experienced in International Voice / First-Party Collections and looking for your next opportunity? We’re hiring Collections Specialists for an exciting U.S. customer-facing voice process in Gurgaon! N n Location: Gurgaon (GGN) – Work from Office N Role: Collections Specialist N Work Week: 5 Days | 2 Rotational Offs N Shift: Rotational Shifts N Cab: Free Both-Way Cab Facility N nKey Responsibilities N
- Handle inbound & outbound calls with U.S.-based customers N
- Manage past-due accounts with empathy and professionalism N
- Resolve billing disputes and account-related concerns N
- Negotiate realistic payment arrangements N
- Maintain accurate CRM notes, payment promises & account records N
- Deliver excellent customer service while achieving collection goals N nWhat We’re Looking For NPrior experience in First-Party Collections / International Customer Support N U.S. Voice experience preferred NMinimum B2 English proficiency NStrong communication & conflict-resolution skills NHigh emotional intelligence and customer-handling ability NComfortable working from the Gurgaon office N n Why Join? NPaid product, tool & soft-skill training N5-day working weeknGrowth opportunities NModern workplace workplace NCab facility within the eligible transport radius N n Interested? N Share your resume at: [email protected] NOpen for referrals as well.