Job Description

- Key missions of the position:
- Ensure adherence to product, process, and customer quality requirements
- Drive resolution of internal and customer quality issues through structured RCA
- Strengthen process quality systems (PFMEA, Control Plan, WI adherence)
- Ensure smooth execution of inspection, testing, and PDI processes
- Support improvement of manufacturing quality and reduction of defects

Measurement

Q: Process quality, customer complaints, and product conformity
C: Rework, rejection, and non-quality cost
D: Issue resolution time, production flow, and complaint closure

- Internal defect rate and rework levels
- Customer complaints and closure effectiveness
- PDI clearance and first-time-right performance
- Audit compliance (process, product, and system audits)
- RCA effectiveness and recurrence reduction
- Quality wall clearance adherence

- Main responsibilities:

Manufacturing Quality Control & Process Discipline

- Ensure adherence to design standards, PFMEA, control plans, and work instructions across production
- Supervise quality execution at shop-floor level including assembly, testing, and inspection activities
- Ensure process discipline and compliance in daily manufacturing operations
- Support implementation of ECO / DRC changes and process updates

Customer Quality & Issue Management

- Coordinate resolution of customer complaints through structured QRQC and RCA methods
- Act as interface for customer quality concerns and ensure timely escalation and closure
- Support field failure analysis and preparation of reports (8D / PDCA / FAR)
- Monitor and track field issues (0 km, warranty returns) and ensure closure

Non-Conformance & Corrective Actions





- Ensure identification, containment, and disposition of internal quality issues
- Drive structured problem-solving and corrective action implementation
- Track recurring issues and support preventive action implementation
- Ensure closure of quality issues within defined timelines

Inspection, Testing & Validation

- Ensure preparation and execution of inspection and testing plans for production
- Support FAI activities (internal and customer) and track closure of open points
- Validate product compliance before release (PDI and FG clearance)
- Ensure documentation traceability and inspection accuracy

Quality Systems & Compliance

- Ensure compliance with WMS, IMS, IRIS, and quality standards across operations
- Support audits (internal, external, customer) and ensure readiness
- Maintain discipline in quality documentation and reporting systems
- Monitor adherence to quality procedures and standards

Cross-Functional Coordination

- Coordinate with Production, SCM, engineering, and customer teams for issue resolution
- Support production continuity by minimizing quality-related disruptions
- Participate in cross-functional reviews and improvement initiatives
- Ensure alignment between quality requirements and operational execution

Performance Monitoring & Reporting





- Track quality KPIs and support performance review mechanisms
- Analyze defect trends, complaints, and process issues
- Provide inputs for improvement actions and corrective measures
- Ensure visibility and reporting of quality metrics

Authority & Quality Control

- Exercise authority to stop production in case of quality or safety risks
- Ensure non-conforming products are not passed to next stages
- Support decision-making in quality-related escalations

People Management: YES ¨ NO ¨

If People Management, how many employees are managed? No

Number of people : Nil

Budget Management: YES ¨ NO ¨

NO

Required Candidate Profile

Education/Training

- Bachelor’s Degree in Mechanical Engineering

Qualified Experience

- 6–9 years of experience in manufacturing / process / customer quality
- Experience in handling customer complaints, audits, and process quality

Key Competences (Transversal/Professional)

Competence

Level

Manufacturing / Operation Quality Governance3

Quality Systems & Audits4

Quality Tools & Process Excellence4

Customer Complaint & Escalation Management3

People / Stakeholders Management3

Conflict / Crisis Management3

Languages

- English
- Hindi

Other Specifications

Behavioral Skills

- Demonstrates ownership in managing process and customer quality issues
- Proactive in identifying and resolving process deviations
- Strong coordination and communication across teams and customers
- Maintains disciplined and structured approach to quality execution
- Ability to manage multiple priorities in a dynamic shop-floor environment
- Focus on continuous improvement and operational excellence

📌 Deputy Manager Plant Quality (Hosur)
🏢 Wabtec
📍 Hosur