1. Supervise operations and ensure adherence to quality standards.
2. Coach and assess employee performance to maintain service excellence.
3. Handle escalated customer complaints and team conflicts.
4. Monitor business metrics and implement improvements.
Key Deliverables:
1. Maintain quality benchmarks across departments.
2. Implement and refine operational strategies.
3. Ensure team alignment with company policies and goals.
4. Generate reports and present key quality insights to leadership.