1. Manage and oversee daily activities of the customer care team.
2. Motivate and train team members to achieve targets.
3. Conduct performance reviews and provide constructive feedback.
4. Foster a positive and cooperative team environment.
Key Deliverables:
1. Achieve customer service targets and KPIs.
2. Ensure high team productivity and morale.
3. Enhance customer satisfaction through effective issue resolution.
4. Drive continuous improvement in team operations.
📌 Customer Care - Team Leader (Navi Mumbai)
🏢 Automotive Manufacturers (AMPL)
📍 Navi Mumbai
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